Shipping Policy
Last updated on: July 27, 2026
Processing Time
All orders are processed within
1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
We reserve the right to delay order processing if there is incomplete address information, payment verification required, or unexpected inventory shortages. We will contact you via email
vseeboxcentershop@gmail.com if any issues arise with your order.
Shipping Time & Delivery
Shipping transit time depends on your destination and selected shipping method:
- Standard Shipping: 7–20 business days
- Expedited Shipping: 3–10 business days
Please note: Transit times are estimated and not guaranteed. Delivery delays may occur due to customs clearance, peak shopping seasons, courier disruptions, or unforeseen logistics issues beyond our control.
Shipping Charges
Shipping fees will be displayed clearly at checkout before you complete payment.
We occasionally offer free shipping promotions; terms will be specified on the website during the promotion period.
Shipping costs are non-refundable, including for returned orders.
Shipping Address
Please double-check your shipping address carefully before submitting your order.
We cannot amend addresses once the parcel has been dispatched. If the package cannot be delivered due to an incorrect, incomplete address or customer refusal to accept delivery, any resulting return shipping fees will be deducted from your refund (if applicable).
Customs & Import Duties
Shipments delivered to international destinations may be subject to import taxes, customs duties, and brokerage fees imposed by your local customs authority.
These charges are the sole responsibility of the customer. Please check your country’s import regulations before placing an order. We do not have control over customs inspections and cannot predict customs delays or additional fees.
Tracking Your Order
Once your order is dispatched, a shipping confirmation email with tracking number and tracking link will be sent to your registered email address.
If you cannot locate your tracking email, please check your spam folder or contact us at vseeboxcentershop@gmail.com.
Lost or Missing Packages
If your tracking shows delivered but you have not received the parcel:
- Check around your property, mailbox, building reception or neighbours
- Contact the local courier with your tracking number
- Reach out to our support team within 7 days of the “delivered” status update
We will assist you to launch an investigation with the logistics provider. Claims for lost packages cannot be processed earlier than the maximum estimated delivery window.
Undeliverable Parcels
Parcels returned to us due to failed delivery, invalid address or customer rejection:
- You may choose to have the item re-shipped at your cost;
- Or request a refund of the product value only. Original shipping cost and return logistics fees will be subtracted.
Order Cancellation Before Shipment
You may cancel your order free of charge only if cancellation requests are received before your package is shipped. Once dispatched, cancellation is no longer available and you will need to follow our Returns & Refund Policy.
Contact Us
If you have any questions regarding shipping, please email us at:
vseeboxcentershop@gmail.com 